Terms & Conditions

ProneAid Solutions LLC

Last Updated: 11/1/2025

Welcome to the official website of ProneAid Solutions LLC (“ProneAid,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your access to and use of proneaidsolutions.com. By using this Site, you agree to these Terms. If you do not agree, please discontinue use immediately.

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1. Purpose of the Site

This Site provides information about ProneAid medical devices used to support prone patient positioning in critical care settings.

This Site does not provide medical advice. All clinical decisions must be made by trained, licensed clinicians following their facility’s protocols and professional guidelines.

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2. Medical Disclaimer

ProneAid devices are intended for use by trained healthcare professionals.

Content on the Site is for informational purposes only and is not a substitute for medical training or clinical judgment.

ProneAid Solutions LLC does not provide clinical care and does not guarantee prevention of pressure injuries, tube dislodgement, or other complications.

Use of ProneAid products must follow the Instructions for Use (IFU) and all facility or regulatory guidelines.

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3. No Guarantee of Clinical Outcomes

Clinical patient outcomes depend on numerous factors beyond our control.

ProneAid Solutions LLC makes no guarantee or representation that use of our products will eliminate or reduce complications, injuries, or adverse clinical events.

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4. Eligibility to Use the Site

You may use this Site only if you:

are 18 years of age or older;

are authorized to act on your own behalf or on behalf of a healthcare facility; and

agree to comply with these Terms.

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5. Intellectual Property

All content on this Site, including text, images, graphics, product photos, diagrams, logos, trademarks, and downloadable files is the property of ProneAid Solutions LLC unless otherwise stated.

You may not:

copy, reproduce, modify, or distribute Site content without our written consent;

use the ProneAid name or logo without permission;

create derivative works based on our materials.

Healthcare facilities may download product instructions for legitimate clinical use.

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6. Acceptable Use

When using the Site, you agree not to:

violate any laws or regulations;

attempt to gain unauthorized access to systems, servers, or networks;

interfere with the security or functionality of the Site;

upload viruses, malware, or malicious code;

misrepresent your identity or affiliation.

We may restrict or terminate access if misuse is detected.

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7. Product Information

All product specifications, availability, pricing, and descriptions on this Site are subject to change without notice.

ProneAid Solutions LLC reserves the right to:

update product features,

discontinue products, or

limit sales quantities for safety or regulatory reasons.

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8. Quotes and Orders

Quotes are valid only for the timeframe stated.

Orders are not final until confirmed in writing by ProneAid Solutions LLC.

Shipping timelines are estimates and not guaranteed.

We may decline or cancel orders for any reason.

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9. Limitation of Liability

To the fullest extent permitted by law:

ProneAid Solutions LLC is not liable for:

direct, indirect, incidental, consequential, or punitive damages arising from use of the Site;

clinical decisions made by healthcare personnel;

misuse, improper installation, or unauthorized modification of ProneAid products;

damage caused by failure to follow IFU or facility policies;

Site interruptions, errors, or data loss.

If liability cannot legally be excluded, it is limited to the amount paid for the product or service.

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10. Indemnification

You agree to indemnify and hold harmless ProneAid Solutions LLC, its employees, officers, contractors, and affiliates from any claims, losses, or damages arising out of:

your use or misuse of the Site or our products;

your violation of these Terms; or

your violation of applicable laws.

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11. Privacy Policy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect and manage information.

(If you want, I can draft this next.)

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12. External Links

The Site may contain links to third-party sites.

ProneAid Solutions LLC is not responsible for:

content on third-party websites;

accuracy, legality, or safety of external resources;

damages arising from use of external sites.

You access external links at your own risk.

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13. Warranties

ProneAid Solutions LLC makes no warranties outside of:

Manufacturing defects 

See Warranty policy 

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14. Changes to These Terms

We may update or revise these Terms at any time. The updated Terms will be posted on this page with a revised “Last Updated” date. Continued use of the Site means you accept the updated Terms.

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